PCHelpWare is a free remote assistance application for Windows that allows you to easily take control of remote computers. This application is great to use when needing to connect to computers in remote offices or when helping out family and friends. With PCHelpWare, you don’t have to worry about the remote users firewall like you do with UltraVNC or other remote assistance applications. Connecting to the remote computer is as easy as having the end user double click a single executable file. Following steps will guide  you:

Step 1: Download PCHelpWare and extract the zip file. Open the folder and double click PCHelpWare_viewer.exe.

PCHelpWare Folder

Step 2: Enter an “Alias” which is what you want to call these particular connection settings and enter a password. Set your “Listen Port” to 5500. Make sure this port is open on your router or firewall. If your router supports UPnP then checking this box will automatically forward the router ports. Leave “Direct Connection” checked unless you are using the Repeater service to bypass your firewall. All of the other settings can stay the same.

PCHelpWare Configuration Screen

Step 3: Click “Save” and then click “Create Server”. You will be prompted for your IP address. If you are going to be connecting to computers on your network then just enter your internal IP address. If you are connecting to computers over the internet then you will need to enter your public IP address.

PCHelpWare IP Address Box


Step 4: Next, you will be asked “Does the user need to enter the password”. Click “No”.

PCHelpWare Password Box


Step 5 : You will then receive a dialog box with the IP address and password. Click “Ok”.

PCHelpWare Dialog Box

Step 6: If you receive a Windows Security Alert, be sure to click “Unblock”.

PCHelpWare Windows Security Alert

Step 7: Click the “Start” button in the bottom right corner to start the viewer service.

PCHelpWare Configuration

Step 8: Open the folder that you extracted your PCHelpWare files to and navigate to the “myservers” folder. In this folder you should see a folder with the name of the “Alias” you created. Open that folder and you will see a single executable file called PcHelpWare_server.exe. This is the file that you will need to send to the remote user.

PCHelpWare Server Executable

Step 9: The remote user will then double click the file and see a login screen. Since you didn’t require the user to enter a password, (see step 4) the user will only have to click “Connect”.

PCHelpWare Login Box

You will now be controlling the remote user’s computer. For maximum screen size, click the “Full Screen” button at the top. You will also have the ability to to chat with the remote user.

PCHelpWare Remote Connection

If you have any experience with PCHelpWare or any other remote assistance applications feel free to share.